Launch of the Alexa Together service | PYMNTS.com


The Alexa speaker turned seven about a month ago – old enough for Amazon to launch its Alexa Together service, which connects seniors and caregivers, on Tuesday, December 7.

First announced at Amazon’s fall hardware event in September, Amazon Together replaces the previously free Alexa Care Hub with a new subscription service that adds key features for seniors, users with special needs caregivers and relatives. Offered as a free six-month trial and then priced at $ 19.99 per month or $ 199 per year, Alexa Together is a milestone in Amazon’s connected home strategy.

As Toni Reid, vice president of Amazon Alexa, told USA Today, “What really touched us is that there are a lot of customers who are maybe less tech savvy and / or have special needs and gain many benefits. Alexa and far-field voice technology. It inspired us to think of this customer segment in a dedicated way. “

As The Verge reported, among the notable features of Alexa Together “are an urgent response and a fall detection capability. This adds 24/7 hands-free access to a professional emergency helpline, allowing the user to say “Alexa, call for help” to an Echo speaker and be connected with an agent. The agent can then request the dispatch of the police, fire department or an ambulance, and Alexa also sends a notification to the designated caregiver.

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Valuable New Features, Subscription Packages

For the home user, all that is required is an Alexa-enabled smart device such as Amazon Echo, Echo Dot, or Echo Show. Caregivers can monitor the elderly and others requiring remote care on smartphones using the Alexa Together app.

While this is moving from free to subscription, popular pre-existing features like “Drop In” and video chat are supported in the new Alexa Together package. Current Care Hub users will receive one free year of Alexa Together service before a subscription is required.

One of the most popular new features is Fall Detection. CNET reported that “Alexa Together integrates fall detection from two third-party companies, Assistive Technology Service (ATS) and Vayyar. Vayyar Care is a wall sensor that can detect a fall. SkyAngelCare by ATS is a fall arrest pendant worn around the neck. When Vayyar Care detects a fall or the loved one presses the button on the SkyAngelCare pendant, Alexa receives a signal to ask if they want to call Urgent Response.

Other new features include activity alerts telling caregivers that an Alexa Together user is active and interacting with the system, but without disclosing the nature of their interactions.

Remote Assist allows authorized caregivers to do everything, from setting reminders to creating shopping lists to scheduling music, only after gaining authorized access.

Amazon launched promotions for the service, bundling the Alexa-enabled Echo Show 8 video touchscreen device with a six-month free trial of the Alexa Together service for $ 94.99.

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NEW REPORT: TECHREG â„¢ CHRONICLE – DECEMBER 2021

On: This report represents the inaugural edition of the TechREG â„¢ Chronicle. The regulation of digital companies appears to be one of the key issues of our time. Through this new publication, we seek to contribute to the debate and discussion about when, how and when not to regulate digital businesses and the key technologies they use.

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